Managed WiFi for 260-Unit New Construction in Plymouth, MA

Take Rate Exceeds 90% with Managed WiFi for a New Construction MDU in Plymouth MA (Hanover at The Pinehills)

Plymouth, MA | 260 Units | New Construction

Hanover at The Pinehills is a 260-unit luxury residential community in Plymouth, Massachusetts, consisting of four newly constructed buildings completed in 2023. As the project neared completion, ownership needed a modern connectivity solution that would enhance resident experience while creating long-term financial value for the asset.

With only six months before the targeted go-live and tenant move-ins, the ownership team partnered with DojoNetworks to design, deploy, and activate a fully managed wired and wireless network across the property on an accelerated timeline.

The Problem

Ownership was not simply looking for internet access. They needed a scalable infrastructure that could support device-heavy households while positioning the property competitively in the market.

Specifically, they required:

A high-performance wired and wireless network for all units and common areas
A flexible “opt-in” internet model for residents
A strategy to generate residual broadband revenue
Reliable activation aligned with a phased construction schedule
Seamless onboarding before residents moved in
Minimal operational burden on site staff

The challenge was delivering enterprise-grade connectivity on a compressed timeline without disrupting the final stages of construction.

Before

before1 Hanover_before2

Dojo’s Approach

DojoNetworks collaborated directly with ownership and project architects to engineer a fiber-backed ManagedWiFi+® solution designed for performance, scalability, and long-term asset value.

The infrastructure included a 10Gb fiber circuit to the property with a 1Gb redundant backup for continuity. Each residential unit received 1Gb wired capability and high-speed wireless coverage delivered through a ceiling-mounted Ruckus R550 access point. Eight hardwired data ports were installed per unit, supported by a managed switch within each residence’s media panel. All telecom closets were upgraded with new electronics and UPS battery backup to maintain service during power interruptions.

To streamline resident onboarding, Dojo enhanced its proprietary Elemento™ platform with a customized activation feature. Residents could enroll in internet service before move-in or at lease signing, enabling a frictionless transition into their new homes. Initial service launched at $60 per month for 1Gb connectivity.

The installation was completed over a 90-day period in three coordinated building phases. Daily calls and written updates provided transparency and alignment with site management and ownership. Prior to activation, Dojo trained office staff on Elemento™, ensuring they had full visibility into network performance and a simple interface for managing resident support.

The Results

Hanover at The Pinehills achieved a residential take rate exceeding 90%, demonstrating strong demand for reliable, property-wide managed connectivity.

The property generated approximately $7,200 per month in positive cash flow, which is more than $86,000 annually in incremental revenue, with full equipment payback achieved in just 28 months.

Operational performance has remained exceptional. Trouble call rates are below 2% annually, with 97% of support tickets resolved in under 12 minutes. Dojo provides 24/7 live support with hold times under 30 seconds and continuously monitors every device and connection across the property.

The result is a modern residential community equipped with high-performance connectivity that enhances resident satisfaction, supports leasing efforts, and drives measurable NOI growth.