The Challenge: Supporting a Large Multifamily Community
Large multifamily communities, especially affordable housing developments, require a network that performs across many variables:
- Consistent coverage in every unit and common area
- Support for multiple connected devices per resident
- Reduced support burden for onsite staff
- Immediate connectivity at move-in
- Infrastructure that supports long-term growth
A managed solution was needed that could deliver across each of these requirements.
In Progress
The Solution: ManagedWiFi+® That’s Built-In Pre Construction
DojoNetworks partnered during pre-construction to design a network focused on performance, reliability, and scalability and one that met all of the HPD system requirements. The team worked closely with ownership, architects, and the general contractor to ensure proper implementation.
Infrastructure and Network Design
- Full property deployment of ManagedWiFi+® across units and common areas
- Ruckus H550 access points installed in every unit
- Ruckus R550 Ceiling mount access points installed throughout common areas
- 10GB fiber circuit delivering high-capacity bandwidth to the property
- 12-strand single-mode fiber connecting the main telecom room to 11 satellite data closets
- Managed Battery backup systems supporting all telecom infrastructure
Performance and Flexibility
- Standard speeds of 200/200 Mbps provided to each unit
- Upgrade options available up to 1 Gig if selected by a resident
- Network designed to support high device usage and evolving technology needs
- Infrastructure built to support up to 10Gbps to each unit for future upgrades
Seamless Implementation
The installation followed a phased approach aligned with construction progress.
- Network fully installed more than 30 days before resident move-in
- Project delivered on schedule and within budget
- Weekly and monthly updates provided to ownership and site teams
Residents received WiFi credentials at the time of lease signing. This allowed immediate access to the network upon move-in with no additional setup required.
Operational Visibility with Elemento™
Before launch, onsite staff were trained on Elemento™, Dojo’s centralized platform for operational oversight.
Elemento™ provides:
- Visibility into network performance
- Tools for resident onboarding
- Streamlined support management
- Reduced reliance on internal staff for troubleshooting
The Results: High-Performance Managed WiFi Across 374 Units
This New York multifamily operates on a high-performance managed network that supports both residents and operations.
Resident Experience
- Fast and reliable internet service from move-in
- Strong coverage across units and shared spaces
- Roaming throughout the property on encrypted and secure network
- Redundant Network design eliminating downtime or outages
- High satisfaction with frictionless onboarding
- Dojo’s proprietary Isolated Guest Network for property visitors
Operational Impact
- Less than 2 percent annual trouble call rate
- 97 percent of support tickets resolved in under 12 minutes
- 24/7/365 monitoring of all network devices and live support
- Frictionless operation for onsite teams
After
Scalable Internet for the Future
35 Commercial Street now has a network designed for long-term performance. The infrastructure supports continued growth in usage and technology.
As a top MDU internet provider, DojoNetworks delivered a connectivity solution that improves the resident experience, supports property operations, and strengthens long-term asset value.
