Elemento Fuels Dojo Networks®
A system that guarantees continuous improvement
Despite Elemento™ boasting a customer satisfaction rate of 99%, Dojo Networks® is always working to improve the software to deliver an even higher level of customer support. The ultimate goal is for Elemento™ to solve problems before residents feel the need to create a support ticket. Currently, Dojo Networks® is working to analyze escalated support tickets to identify additional features that would keep future tickets from needing assistance from a Level II technician.
Beyond being a complete customer management system, Elemento™ is the backbone of Dojo Networks® as a whole. Elemento™ is used to track our technicians, maintain customer contracts and building, identify localized power outages, and even has a complete knowledgebase of details and troubleshooting tools for all properties. Elemento™ was designed to grow and scale with Dojo Networks®, and we named it so because it manages every element of our business.
Dojo Networks® understands that the Internet is the fourth utility, and people expect it to be as ubiquitous and simple as other utilities. Elemento™ was built to deliver that experience.