Ownership was not simply looking for internet access. They needed a scalable infrastructure that could support device-heavy households while positioning the property competitively in the market. And they needed it deployed immediately.
Specifically, they required:
The challenge was delivering enterprise-grade connectivity on a compressed timeline without disrupting the final stages of construction.
DojoNetworks collaborated directly with ownership and project architects to engineer a fiber-backed ManagedWiFi+® solution designed for performance, scalability, and long-term asset value. Due to the rapid deployment requirement, DojoNetworks shifted labor and hardware resources to meet and exceed the owners needs.
The infrastructure included a 10Gb primary fiber circuit to the property with a 1Gb redundant backup for continuity. Each residential unit received 1Gb wired capability and high-speed wireless coverage delivered through a ceiling-mounted Ruckus R550 access point. Eight hardwired data ports were installed per unit, supported by a managed switch within each residence’s media panel. All telecom closets were cleaned up and installed with new electronics and monitored UPS battery backup to maintain service during power interruptions.
To streamline resident onboarding, Dojo enhanced its proprietary Elemento™ platform with a customized activation feature. Residents could enroll in internet service before move-in or at lease signing, enabling a frictionless transition into their new homes. Initial service launched at very price competitive $60 per month for 1Gb connectivity. The system was built with automated and real-time revenue share reporting and monthly payments.
The installation was completed over a 90-day period in three coordinated building phases. Daily calls and written updates provided transparency and alignment with site management and ownership. Prior to activation, Dojo trained office staff on Elemento™, ensuring they had full visibility into network performance and a simple interface for insight into how their network is performing.
Hanover at The Pinehills achieved a residential take rate exceeding 90%, demonstrating strong demand for reliable, property-wide managed connectivity.
Operational performance has been exceptional. Customer satisfaction has been very high. Trouble call rates are below 1% annually, with 97% of support tickets resolved in under 12 minutes. Dojo provides 24/7 live support with hold times under 30 seconds and continuously monitors every device and connection across the property. And near the end of 2025, Dojo launched its AI support tools, allowing residents to solve over 80% of their support needs via the AI tool.
The property generated approximately $7,200 per month in positive cash flow, which is more than $86,000 annually in incremental revenue, with full equipment payback achieved in just 28 months. The solution has been frictionless for the property management and hands off.
The result is a modern residential community equipped with high-performance connectivity that enhances resident satisfaction, supports leasing efforts, and drives measurable NOI growth.